Frequently Asked Questions
You can find answers to your questions here. If you cannot find what you are looking for, please do not hesitate to contact us.
Services
Questions about our web design, software development, and digital marketing services
Are your websites responsive (mobile-friendly)?
Yes, all our websites feature a fully responsive design. They offer an excellent appearance and user experience across mobile devices, tablets, and desktop computers, and are developed in accordance with modern web standards.
Do you develop custom themes and plugins for WordPress?
Yes, we offer custom theme and plugin development services for WordPress. We create secure, high-performance WordPress solutions tailored to your specific needs. We also provide customization services for existing themes.
Are you developing an e-commerce platform?
Yes, we develop WooCommerce, Shopify, and custom e-commerce solutions. We build fully featured online stores with payment integrations, inventory management, shipping integrations, and user-friendly interfaces.
Do you offer mobile app development services?
Yes, we offer native and cross-platform mobile app development services for iOS and Android platforms. We develop high-performance mobile applications using React Native, Flutter, and native technologies.
Do you provide SEO services?
Yes, we offer professional SEO services. We conduct search engine optimization, technical SEO, content optimization, and link building activities. We ensure your website ranks highly on Google and other search engines.
Pricing
Information about pricing, payment options, and packages
How are project prices determined?
Project prices are determined based on the project's scope, complexity, duration, and specific requirements. We prepare a custom proposal for each project. You can obtain a detailed price quote by taking advantage of our free consultation service.
What are the payment options?
Payments are generally collected in two installments: 50% at the start of the project and 50% upon delivery. We offer more flexible payment plans for large-scale projects. You can make payments via cash, bank transfer (EFT), or credit card.
Do you have ready-made packages?
Yes, we have ready-made web design packages available for small businesses. However, for most projects, we prefer to develop solutions tailored to our clients' specific needs. You can request a quote for either option.
Will there be any extra charges during the project?
The project scope is clearly defined and detailed in the contract. Additional fees are charged for changes outside the scope, but you will be notified in advance and your approval obtained. We follow a transparent pricing policy.
Project Process
Questions regarding the process from project inception to delivery
How long does it take to complete a project?
The project duration varies depending on the project's scope and complexity. A simple corporate website may take 2–4 weeks, an e-commerce platform 4–8 weeks, and custom software projects 8–16 weeks. A detailed timeline is established during the proposal stage.
How does the project begin?
The project begins with a free consultation. We analyze your needs and prepare a proposal. Upon approval, a contract is signed and a project plan is created. The design and development process commences once the initial payment is received.
Do I have the right to a revision?
Yes, a specific number of revisions is allocated for each project. Typically, 2–3 revisions are provided during the design phase, and necessary adjustments are made during the development phase. The number of revisions is specified in the contract.
Who provides the content and materials?
Text content is generally provided by the client. Visual materials (photos, videos) can be supplied by the client, or professional photography and videography services can be offered as an add-on. Content writing services may also be requested separately.
How is the project submitted?
Once the project is completed, it is presented in a test environment for your review. It goes live following your approval. Hosting and domain setup, SSL certification, and all necessary technical configurations are carried out. Post-delivery training and documentation are provided.
Support
Regarding technical support, maintenance, and update services
Is there post-project maintenance service?
Yes, we offer maintenance and support packages following project delivery. We provide monthly and annual maintenance packages that include security updates, backups, technical support, and minor updates. Please contact us for details.
How can I get technical support?
We provide 24/7 technical support. You can reach us via email, phone, WhatsApp, or our support panel. For urgent matters, you can use our priority support line. Our average response time is 2–4 hours.
Do you provide training on the use of the project?
Yes, we provide detailed training on how to use the system upon project delivery. We teach you how to manage your project through video recordings, written documentation, and live training sessions. Additionally, video tutorials are available on our online support panel.
Is there a backup and security service?
Yes, we offer regular backup and security monitoring services. Daily automated backups, security scans, SSL certificate management, and security updates are included in our maintenance packages. Your data is kept secure.
Technical
Questions about technical details, technologies, and infrastructure
Which technologies do you use?
We use modern and up-to-date technologies. We prefer technologies such as React, Vue.js, and Next.js for the frontend; Node.js, PHP, and Python for the backend; MySQL, PostgreSQL, and MongoDB for databases; and React Native and Flutter for mobile development. We select the technology best suited to the project.
Do you offer hosting services?
Yes, we offer reliable hosting services. We use fast, secure servers equipped with SSD drives. We can also work with your current hosting provider. Our hosting packages include SSL certificates, backups, and technical support.
Are your websites fast?
Yes, performance optimization is our priority. We ensure fast loading times through code optimization, image compression, CDN usage, lazy loading, and caching techniques. We aim for a Google PageSpeed score of 90+.
What are the security measures?
Security is of critical importance to us. We implement measures such as SSL certificates, secure coding practices, regular security updates, security scans, DDoS protection, and data encryption. All our projects comply with security standards.
Can you implement third-party integrations?
Yes, we handle integrations with payment systems (iyzico, PayTR, Stripe), shipping companies, CRM systems, email services, social media APIs, and other third-party services. We are experienced in API development and integration.